To request an order cancelation, contact must be made within 24 hours of purchase to be approved and refunded. Start the process here.
Processing times vary depending on the order type. Read-to-ship items have a 3-7 day processing time. Pre-sale/made-to-order/custom-made items have a processing time of up to 3 weeks unless otherwise stated. If your order includes a mixture of the two, please defer to the pre-sale/made-to-order/custom-made processing time of up to 3 weeks.
Orders over $75 ship for free (code automatically applied at checkout.)
We proudly use the USPS to ship all of our packages after they have completed processing. SDJ is no longer responsible for packages once they have been dropped off at the post. Make sure to double check your shipping address at checkout to ensure it is correct as we are not liable for undelivered packages due to incorrectly entered shipping addresses. Once the package is in the hands of USPS we have no control over your package such as scan times, shipping
times, lost packages, stolen packages, delivery issues, etc. Refunds or replacements will not be issued should any of these issues arise.
Returns & exchanges:
We happily accept returns and exchanges of items in their original condition and packaging with customers responsible for the cost of postage. To be eligible for a return or exchange, contact us within 7 days of receiving your order and ship items back within 7 days after approval. Refunds (shipping costs not included) are issued only when items have been received by SDJ and are subject to the condition of items returned. If items are not returned in their original condition, the customer is responsible for any loss in value. Due to their unique nature, we cannot guarantee the return or exchange of pre-sale, made-to-order, one-of-a kind, and custom-made items.
Repairs, damages, and losses
We get it, damages happen and we want to keep as much as possible out of our landfills, which is why we’re more than happy to offer free or low cost jewelry repair. Contact us to get a repair started. Please bear in mind that not all damaged jewelry is repairable and the condition in which the jewelry is in will dictate its eligibility for repair. If your piece is deemed unrepairable, purchasing replacements for up to 50% off the retail price may be made available on a case by case basis. If deemed a quality control issue, replacements free of charge may be made available.
In the very rare case that an item is damaged during shipping please contact us as soon as possible to resolve the issue.
If you lose a singular earring please contact us about purchasing a replacement earring. Please bear in mind that pre-sale, made-to-order, one-of-a kind, and custom-made items may not be eligible for replacement.